VP of Service and CTO, Charlie Usherwood attended the Pros Elite 100 Service Executive Roundtable meeting last week with VP of Finance, Andrew Flamik; Field Service Manager, Greg Beach; and Service Desk Operations Manager, Bohdan Kurtianyk. During the meeting, Charlie was awarded with Service Executive of the year for Usherwood’s achievements in service excellence for client satisfaction and industry performance.
As a Pros Elite 100 dealer, Usherwood have made the commitment to our clients and their marketplace to become the premier Office Imaging Dealer in our area and become recognized as one of the TOP 100 Servicing Dealers in the United States. This industry first certification program focuses on the ability of dealerships to deliver world class service to their customers by achieving higher levels of performance through implementing specific structural changes, process improvements, training requirements, and follow-up and execution strategies that have been proven to produce the most customer obsessed, responsive, and productive companies in the Office Imaging Industry.
We are very excited and proud that Charlie was selected to be honored with this award! Congratulations to both Charlie, Field Service Managers, and technicians!