Affinity Business Communications, publisher of ENX Magazine and ENX The Week in Imaging, announced that Mike Riordan, Corporate Field Service Trainer at Usherwood Office Technology, has been selected as a 2023 Difference Maker. A profile on Riordan and 59 other honorees are included in the May issue of ENX Magazine
The Difference Maker recognition program, now in its ninth year, provides the opportunity to salute the men and women of the office technology dealership and imaging industry—at all levels of operation and across the full spectrum of providers (dealers, manufacturers, suppliers, consultants, technology and solutions specialists, etc.)—for their efforts in helping to deliver on the values and ideals of their companies.
Each year, ENX Magazine solicits nominations from its readership and selects those individuals who embody the spirit of what a Difference Maker represents. This year’s class of 60 honorees is among the largest in the history of the program.
“As uncertainty continues to swirl around the industry from an HR perspective, we’re constantly reminded of the stability that our most valued team members provide,” said Susan Neimes, managing editor of ENX Magazine and ENX The Week in Imaging. “Every organization within the office technology sector has an MVP or two lurking in the background, quietly delivering on its core value to provide the ultimate in customer satisfaction. Difference Makers helps to cast a spotlight on these individuals and provide them with a much-deserved recognition.”
Noted Erik Cagle, editorial director of ENX Magazine, “Once again, we have assembled a cast of fascinating, inspiring and impressive individuals, some of whom are instantly recognizable while others may be unknowns on the larger stage. The common denominator they share is their willingness to go the extra mile, regardless of what it takes, to truly make a difference for their companies, partners and customers alike. These models for excellence are worthy of sharing and emulating, and represent the ideal to which we should all aspire.”
Mike Riordan has over 40 years of industry experience since starting at Usherwood Office Technology in 1983. Starting as a Canon Service Technician with the company, Mike displayed competency that put him as one of Usherwood’s number one technicians. In the early nineties, Mike Riordan was promoted to Corporate Service Manager, where he was responsible for providing world-class service to Usherwood’s printer and copier clients. He held this position for over 17 years, after which he was then promoted again to head up Usherwood’s newly developed printer and MFP in-house training facility. Today, Mike is a qualified in-house trainer on the Canon, Xerox, and Hewlett-Packard copier and print devices. In his current capacity, Mike has trained all of Usherwood’s printer and copier technicians, so that they have all achieved their factory certifications through his teachings. Mike has influenced service managers and trainers throughout the United States and is known throughout the country for his unique qualities and capabilities.
“Having known Mike Riordan for over 40 years, he is one of the standard bearers for which all Usherwood technicians are challenged to become. In his time with Usherwood, Mike has demonstrated the ability to successfully resolve client conflict at the highest levels and his capability of teaching all things ‘Usherwood’ to the next generation of service technicians is exemplary. Mike has a genuine character and has made a career of helping others perform at their best.” said Lou Usherwood, Owner and CEO of Usherwood Office Technology
About Usherwood Office Technology
Since 1976, Usherwood Office Technology has been the leading regional provider of Information Technology solutions and services throughout the northeast for over 46 years. With 17 offices, Usherwood has grown to include over 150 employees serving over 7,000 clients. Usherwood is one of these fastest-growing, independently owned, IT providers carrying “best of breed” manufacturers such as Canon, Xerox, Microsoft, Cisco Meraki, Axis, and HP. With over 43 years of experience in the information technology industry, Usherwood Office Technology has a long history of providing above-and-beyond solutions to meet our client's expectations. Usherwood consistently scores the highest marks in customer care and personalized service in the office technology industry. Usherwood has been named an “World Class Service Provider” since 2019 by the independently audited Net Promoter Score. Usherwood was also awarded the Elite Dealer award in ENX magazine for most innovative products and top growing business in the US for seven years running.
About ENX Magazine
ENX Magazine is a monthly publication dedicated to the document imaging industry since 1994. Now in its 30th year, ENX Magazine continues to deliver exclusive editorial coverage on market opportunities and issues, news and trends, company profiles, new products, and industry insights through interviews with key players in all segments of the document imaging industry. With a circulation of more than 24,000 hard copies, ENX Magazine serves as a leading integrated resource that brings together industry people, products, and business concepts and strategies for document imaging industry professionals.
The magazine also publishes The Week in Imaging, a weekly digital newsletter that provides news, profiles, technology and business updates, along with blogs from some of the industry’s most prominent players.