Managed Solutions Specialist - Albany, NY

Primary Duties and Responsibilities

  • Assimilate knowledge through study and certification in multiple areas of information technology to include: network infrastructure, firewalls, servers, printers, security & surveillance, and digital signage.
  • Communicate and support Usherwood Account Managers in the field to architect and generate solutions for our clients.
  • Articulate messages and speak towards technology in an understandable manner
  • Interact and manage the expectations of clients and coworkers at the highest levels on a daily basis.
  • Resolve conflict and relate to all types of people
  • Coordinate and collaborate within a team environment
  • Lead discussions and have strong follow up skills
  • Ensure client satisfaction by resolving issues quickly and with accountability
  • Prepare account analysis and customized reports for leadership, management and client
  • Negotiate contract changes with clients

Education and Experience

  • Valid, current driver’s license for regular travel to clients’ offices
  • College education preferred
  • ​IT services experience preferred

Other Skills and Requirements

  • Maintain client information in customer relationship management software
  • Process required paperwork 
  • Have a strong attention to detail 
  • Strong communication skills - person to person, written, on the phone 
  • Above average computer skills and knowledge 
  • High level of Self-Motivation
  • Maintaining organization amid lots of activity 
  • Maintaining and growing personal relationships with clients 
  • Staying current with constantly evolving technology

Usherwood Offers

  • Competitive base salary plus commission compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Excellent paid holiday/vacation plan
  • Tuition reimbursement
  • Ongoing training opportunities
  • Honest opportunity to further your career and grow within the information technology industry.
  • Transfer opportunities to one of our many offices in the Northeast
  • A winning culture that is challenged to perform at the highest levels for our clients.