Odyssey Elevate

Odyssey Elevate is a cloud-based unified communications and collaboration platform. It enables users to be more mobile, more productive and share ideas and content through a single system. Odyssey Elevate is backed by a 99.999% network uptime SLA, and includes power-certified support. Whether in the office or remote, Unite seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around your employee’s needs and workstyles.

The Odyssey Elevate Platform


  • Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime
  • System configuration and call reporting are managed from a single web-based portal
  • Protect your business and increase employee productivity with Spam Caller Protection


  • The Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them
  • See who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application
  • Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®


  • The Odyssey Elevate Mobile App makes any smart phone an essential collaboration tool
  • Extend your business phone number and extension to your mobile phone
  • Place and receive calls, see who is available, chat with colleagues and manage voicemail —anytime, anywhere


  • Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive
  • Establish a personal connection with customers and business partners, and improve internal communication between offices


  • The computer desktop can be shared in real-time, improving collaboration and speed of decision making
  • Viewers see desktop content via web browser in full HD. No downloads or browser extensions required


  • Low impact installation process due to all devices being pre-configured prior to deployment allowing for quick and seamless installation 
  • Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company


  • Provide exceptional customer interactions with customizable call flows
  • Voice, chat, and e-mail queues combine into a single omni-channel experience


  • Odyssey Elevate phones are plug and play, delivered pre-configured to work seamlessly with the Elevate service
  • Includes world-class manufacturers such as Polycom and Yealink, with many models to choose from to meet any business need


  • Odyssey Elevate voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app
  • Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
  • Voicemail can be received or forwarded as a downloadable email attachment


  • Odyssey Elevate desk phones and applications include presence – the ability to see whether your company contact is available, or busy on the phone
  • Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
  • The Intermedia desktop and mobile apps display presence information alongside each contact in the Active Directory


  • Intermedia WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email
  • Transmits faxes directly from a Windows®-based PC
  • Senders simply dial the WebFax number from their fax machine, as they normally would


  • Send and recrive unlimited text messages across US, Canada, and Puerto Rico
  • Chat and SMS messages automatically synchronize across mobile and desktop apps
  • Chat and SMS messages are securely encrypted in transit and at rest
  • Sync contacts from popular third-party platforms (Office 365, Google, and more)