Usherwood People

Usherwood Welcomes Jacob Justice as Tier I TAC Technician

We are pleased to announce Jacob Justice as a Tier I TAC Technician to the Usherwood team. In his position, Jacob will be responsible for inbound inquiries from the client base on copier and PCs related issues. His goal is to provide first level customer support before sending a request to a service technician for resolution.

Jacob comes to Usherwood from Dumac Business Systems were he was a Tier 2 Helpdesk Technician for 3 years. He attended Bryant and Stratton, studying Information Technology and Computer Systems.

Norm LaFever ATSP Certified

norm lafever

Norm LaFever ATSP Certified

Norm LaFever has completed and passed the 2020 ATSP Specialist Certification from Canon and is now certified!

The Association of Technical Service Professionals (ATSP) prepares service personnel to perform at a high level when interacting with customers and when providing service and support on Canon Business Imaging Systems Group products. ATSP helps prepare Canon service personnel to work effectively to reduce unnecessary service expense while maintaining satisfied customers. Congratulations to Norm on earning this achievement!

Mike Glowacki ATSP Certified

Mike Glowacki ATSP Certified 

Mike Glowacki has completed and passed the 2020 ATSP Specialist Certification from Canon and is now certified!

The Association of Technical Service Professionals (ATSP) prepares service personnel to perform at a high level when interacting with customers and when providing service and support on Canon Business Imaging Systems Group products. ATSP helps prepare Canon service personnel to work effectively to reduce unnecessary service expense while maintaining satisfied customers. Congratulations to Mike on earning this achievement!

Jennifer Perrault 10 Year Anniversary

Jennifer Perrault 10 Year Anniversary

We are proud to announce the 10th anniversary of Jennifer Perrault as Print Specialist at Usherwood’s Managed Services client, The College of Saint Rose. In her 10 years with Usherwood, Jennifer has demonstrated quality of work, loyalty and a strong work ethic. Please join us in congratulating Jennifer on this outstanding achievement.

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