It is our pleasure to announce Joe Rodak as our newest Tier I Managed IT Technician. In his position, Joe will be responsible for inbound inquiries from the client base on copier and PCs related issues. His goal is to provide first level customer support before sending a request to a service technician for resolution.

It is our pleasure to announce Trevor Hills as our Sales Support Specialist. In his position, Trevor will be responsible for handling order entry and supporting our sales team in our Western, NY region.

Managed IT seems like a great option, but there may be a concern of it potentially being expensive. Not sure if it can actually help your business save money? Before committing to any service, it’s essential to know you're spending money on something that will solve your current problems as well as prove useful for the future. As a managed service provider, Usherwood receives questions on the topic of managed IT costs all the time. In this article, we’ll discuss managed IT and four ways it could save you money and generate revenue.

When it comes to managed IT, knowing that your network is in the right hands is essential. What might have worked once may not be working anymore.

One of the most common questions IT providers get is about one of the first steps of onboarding a new client, the network assessment. After the initial consultation, the network assessment is critical if your business is considering partnering with a managed service partner(MSP). This is because a network assessment helps both you and the MSP understand your network better.

Congratulations Maria Henneberg for your 5 successful years representing Usherwood Office Technology! Your dedication and loyalty to this company is appreciated and we want to recognize you on this important milestone.

We are excited to announce that Tim Reid has been promoted from Solutions Architect to Senior Solutions Architect. In his new role, Tim will specialize in the design and implementation of business solutions.

We are excited to announce that Greg Osika has been promoted from Solutions Architect to Senior Solutions Architect. In his new role, Greg will specialize in the design and implementation of business solutions.