Client Support

Place your trust with an award-winning team to get you the help you need.

Client Portal

Usherwood's Odyssey Client Portal makes it easy to place a service call and request supplies 24/7. You can also submit meter readings, access account information, view equipment, manage payment methods, and pay invoices in one convenient location.

technician smiling in front of Technical Assistance Center

Support When You Need It

Usherwood’s client portal is convenient and easy-to-use. Get support on your time with access to real-time account information and much more.

Service Request

Place a service request on your equipment, view the status of open calls, and see call history.

Place a Service Request

Supply Order

Request supplies for your equipment, view past orders, and check on your order status.

Place a Supply Order

IT Service Request

Place a service request for any of your IT related issues, check out our knowledge base, and more.

Place an IT Service Request

Need Additional Support?

Remote Assist

Our Remote Assist tool allows our Technical Assistance Center to securely connect to your computer, with your permission, to resolve a technical issue you may be having.

When prompted by a member of our Technical Assistance Center, click the link below to start the screen connect process.

Start Session

Contracts team member standing in front of desk, smiling

Client Testimonials

“Jody makes it so easy to request service. She understands what I am needing even if I'm not saying it well. She is easy to talk with and a joy to work with."

Emily, a News Station in Syracuse, NY

"Usherwood has been awesome from the beginning when St Anns first contracted with them. Service calls are literally 1 call away and they keep us updated throughout the process. And the techs are always polite and knowledgeable. Love it!!"

Civita, a Health Care Provider in Rochester, NY

"Your company is at the top of their game! Great technicians and fantastic customer service right down to ordering toners! Example of a strong business model!"

Gloria, a Health Care Provider in Syracuse, NY

"Great communication throughout the process of the service call. Customer service rep was very knowledgeable friendly and very professional."

Mike, a Transportation Service Provider in Rochester, NY