Usherwood Office Technology

TECHNICAL ASSISTANCE CENTER

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OUR POLICY:

You will hear from someone within 30 minutes of placing your request. Our average response time is 7 minutes. We compete against ourselves to serve up the quickest most effective IT services.

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100% RESOLUTION:

100% of our service tickets get resolved. At Usherwood, we have the best and brightest employees, so none of your clients get left behind. We go above and beyond to resolve each ticket to our clients approval before closing any call.

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TOTAL NUMBER OF RESOLVED SERVICE CALLS YEAR TO DATE:

Our tiered system allows us to handle a large call load and effectively resolve any issue with your copiers, printers, business phone systems, or IT services and network in a timely manner.

Total Network Monitoring With Odyssey Global IT Services
Let Usherwood’s Odyssey Global IT Services be your guiding light for proactive network monitoring. In the information age, being ahead of the bad guys is everything. From IT services and products, to people and places, Odyssey Global IT monitors all aspects of your network infrastructure, from network security patches, automated updating, and much more.

We proudly provide the Northeastern US with first class copiers, IT services, security cameras and business phone systems.

MEET OUR TEAM
Meet Our Team
  • Dana is always amazing, I don't often respond to these but he is great!!! Thanks.

    Warren County School District
  • Great job Dave as always. Thank you!

    Visiting Nurse Service of New York
  • Ron is excellent at what he does. I comment him and Usherwood on their always prompt and satisfactory service.

    Carmel Central School District
  • Chris Tourtual is a delightful man, very honest and knowledgeable on the copiers that he works on. I have the utmost respect for Chris as he has not disappointed me yet.

    SUNY Cortland
  • We really like Tony. He's always prompt, calls ahead, and gets us up and running again.

    Baden-Powell Council
  • Penny is a very professional, friendly and attentive technician. We enjoy and welcome her arrival when we are having technical issues. Thank you Penny!

    Loretto
  • Dennis always does an excellent job for us. If he does not know what is wrong, he asks for help so he can resolve our issues.

    Wadhams Enterprises Inc.
SERVING COMMUNITIES IN THE NORTHEAST FOR OVER 42 YEARS.
Located in Syracuse NY