Usherwood Office Technology
TECHNICAL ASSISTANCE CENTER
OUR POLICY:
You will hear from someone within 30 minutes of placing your request. Our average response time is 7 minutes. We compete against ourselves to serve up the quickest most effective service.
100% RESOLUTION:
100% of our service tickets get resolved. At Usherwood, we have the best and brightest employees, so none of your clients get left behind. We go above and beyond to resolve each ticket to our clients approval before closing any call.
TOTAL NUMBER OF RESOLVED SERVICE CALLS YEAR TO DATE:
Our tiered system allows us to handle a large call load and effectively resolve any issue with your copiers, printers, or IT services and network in a timely manner.
Total Network Monitoring With Odyssey Global IT Services
Let Usherwood’s Odyssey Global IT Services be your guiding light to proactively monitor your network. In the information age, being ahead of the bad guys is everything. From IT services and products, to people and places, Odyssey Global IT monitors all aspects of your network infrastructure, from security patches, automated updating, and much more.
We proudly provide the Northeastern US with first class copiers, IT services, security solutions and communications solutions.
SERVING COMMUNITIES IN THE NORTHEAST FOR OVER 42 YEARS.
