Managed Communications

Communicate effortlessly by unifying and integrating varying communications platforms such as VoIP, security cameras, and video conferencing.

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Increased Productivity

Collaborate in a hybrid workplace with no wasted time trying to get communication technology to work.

Customized Solutions

Our independent nature allows you to design an integrated solution that works for you and not be tied to one manufacturer or application.

Integrated Tech Stack

Zoom or Microsoft Teams? Or both? Many of our solutions allow for this type of crossover, allowing for effortless internal and external communication.

Don't let communication inefficiencies slow your organization down.

Do you struggle to get the most out of the various communication platforms across your organization? There are so many ways to communicate that it can actually slow your company down. Various vendors, outdated technology, problems with integration, and decentralized platform management can affect your bottom line.

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Managed Communications That Unite Your Organization

Centralize your support and management with Usherwood’s team of engineers who can project manage and integrate each line of communication technology. Our dedicated, highly-certified engineers perform daily and quarterly monitoring audits for each platform, manage the applications and resolve tickets before you even know there is an issue.

Phone Systems (VoIP)

Easy to use cloud-based managed communications system that helps employees to be more productive and collaborative.

Video Conferencing

Deliver radical simplicity creating friction-free meeting spaces, easily start or join a meeting, share ideas, and allow people to meet without distractions.

Mobile

Make calls, chat, join video meetings, and sync your business contacts across devices for seamless communication and productivity on the move.

Backup & Collaboration

Access files from any device or platform, with full control and real-time backup. Recover quickly from data loss, including ransomware, with up to 200 GB of included storage per user.

Fax

Route and receive facsimiles electronically. Improve your productivity, retain security and compliance, and reduce operational costs.

Presence Indicator

Apps feature presence indicators to show contact availability. Apps integrate presence information with each contact in Active Directory.

Desktop

View live statuses of colleagues, make and take calls, engage in real-time team chat, conduct high-definition video meetings, share and store files, and access additional features.

Team Chat & SMS

Engage in real-time chat, unlimited text messaging, and advanced collaboration features. Messages sync securely across devices.

Remote Office

The reliability, versatility, and consistency of cloud communications enable business operations from anywhere.

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“Steve went over and above when working with us. He was always professional and responded swiftly to any issues or questions we had.”

A Law Firm in Syracuse, NY

“The Usherwood Team was friendly, helpful, efficient, and easy to work with.”

Greg, a Government Agency in Buffalo, NY

“Mark was right there for everything I needed... I had a lot of questions and wanted hands on experience... He came to my work and explained and found answers to my questions”

A Real Estate Agent in Syracuse, NY

The Odyssey Process

Our exclusive Odyssey Process utilizes a seven-step process architecture designed to optimize, unify, and stabilize your communication infrastructure. Here we break it down into three easy parts:

Initial Consultation

In-depth on-site discovery, discuss potential solutions with key stakeholders and design a solution that easily works for everyone

Solution Implementation

On-site installation and onboarding of physical equipment and applications and training for end-users and key stakeholders.

Proactive Monitoring and Alerting

Our engineers fix issues before you even know about them with daily monitoring and quarterly audits and provide ongoing technical support.

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Learning Center

Your Managed Communications Questions, Answered

The Learning Center provides digital knowledge from our subject matter experts, so you have everything you need to make informed decisions for your communications solutions.

10 Ways Video Conferencing Changed the Education Industry for Good

Video conferencing for education is a great way to engage students, reach parents, and store materials in a centralized location.

4 Ways Microsoft Teams will Benefit Your Business

Interested in learning more about how Microsoft Teams for your business? Here are the 4 ways that Microsoft teams may be the right decision for you.

4 Ways Your Business Will Benefit From Managed Communications

Interested in learning about managed communications and why they are the preferred platform for most business models? Read more to discover how managed communications can set your business up for future success.

See All Resources

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Ready to get your technology to work for you?

Communication is the lifeblood of your organization. With so many different types of communication platforms, do you feel there may be an easier way to collaborate? With a custom solution, we can help you unify, integrate, and manage your platforms, so that communication in your organization helps you grow and doesn't slow your team down.

Get a Tech Evaluation

Usherwood employees talking around a desk