It is our pleasure to announce Joe Pellegrino as a Field Service Technician working out of our Rochester, NY office. In his role, Joe will be responsible for repair and maintenance of our client’s copiers, multifunctional printers, and network print management. Joe brings over 26 years of experience to Usherwood. Previously, he worked for Xerox as Engineering, Technical Field Support. While with Xerox, Joe received several Customer First Hero Awards from clients who felt that he went above and beyond the call of service. In his spare time, Joe enjoys playing golf, watching sports, kayaking, collecting toy trains and is a Make a Wish volunteer. He has a 14 year old daughter who keeps him busy as well.

Check out our most recent article from the Central New York Business Journal where company president and CEO, Lou Usherwood, outlines our strategies for growth and expansion. Click here for the full article

ENX Magazine announced that Usherwood Office Technology was among 137 office technology and IT providers chosen this year as a 2019 Elite Dealer in North America. Usherwood Office Technology is the Northeast regional leader for office technology solutions and services representing the top manufacturers in the information technology industry. Usherwood provides local service with over 60 technicians and engineers on staff and 18 offices throughout New York and New England. “Usherwood has been named an Elite Dealer for the fifth consecutive year which means our commitment to providing the best customer service is working,” says company President, Lou Usherwood. “We continue to leverage our investments in both people and technology to provide the most comprehensive and reliable service to our clients.” ENX Magazine selected this year’s winners based on several criteria, including marketing prowess, digital transformation, leadership, work environment, technology, customer service and charitable endeavors. “In our eyes, an Elite Dealer makes a concerted effort to produce a winning experience for not just its clients, but its employees and vendors as well,” said Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging. “A defined corporate culture and a willingness to embrace new technologies—and share them with their customer base—also goes a long way. There’s no one ingredient behind an Elite Dealer—it’s a confluence of many factors that lifts these performers above the rest.” About ENX Magazine ENX Magazine is a monthly publication dedicated to the office technology and document imaging industry since 1994. Now in its 26th year, ENX Magazine continues to deliver exclusive editorial coverage on market opportunities and issues, news and trends, company profiles, new products, and industry insights. With a monthly circulation of more than 27,000 hard copies, ENX Magazine serves as a leading integrated resource that brings together industry people, products, and business concepts and strategies for office technology industry professionals. The magazine also publishes ENX The Week In Imaging, a weekly e-newsletter that provides news, profiles, technology and business updates, along with blogs from some of the industry’s most prominent players. About Usherwood Office Technology Usherwood is an independent family-owned provider of office technology & IT solutions with local onsite services throughout the Northeast United States. Usherwood provides secure solutions that are customized to meet its clients’ needs. Usherwood serves many industries including legal, education, healthcare, accounting and engineering. Usherwood’s expertise extends to all things digital in the workplace.

It is our pleasure to announce Joe Piston as an Applications Engineer working out of our Syracuse office. In his new position, Joe is responsible for deploying and providing technical support of applications delivered as part of specific lines of business offered by Usherwood. Joe comes to Usherwood with over 15 years in the IT industry. Most recently as a Product Engineer at OPTANIX. He specialized in enterprise server hardware and assisted with the deployment of the company’s SNMP monitoring solution. In addition, he was also responsible for creating and maintaining software demos to support the sales team. Joe is certified in both VMWARE VTSP and 3M Volition Cabling Systems. He enjoys bicycling, gardening, and any activity that takes him outdoors even if it’s yard work. He also loves to visit local breweries and try all the varieties they have to offer.

It is our pleasure to announce Mohamad Abdalla as a Tier I TAC Technician to the Usherwood team working out of our Syracuse headquarters. In his new position, Mo will be responsible for inbound inquiries from the client base on copier and PCs related issues. His goal is to provide first level customer support before sending a request to a service technician for resolution. Mo comes to us from Raymour & Flanigan where he was a Solutions Center Specialist working in customer care for 5 years and IT help desk/network configuration for 3 years. Mo holds a Bachelor Degree in Computer Networking and Technology from New Jersey Institute of Technology. In his spare time, Mo enjoys salsa dancing and traveling around the world. Mo has been to 18 countries.

We are excited to announce Briana George’s new role at Usherwood Office Technology as Client Services Manager. In her new role, Briana will be overseeing daily responsibilities for both the Imaging First Response Team and the Odyssey Tracker and Supply Management Team. Briana’s previous role was Imaging First Response Team Leader.