If it’s good for the client, good for the employee and good for the company; then it’s the right thing to do. I’ve been hearing some form of this saying for more than 10 years here at Usherwood. as I recall back to the first time I heard it, which was during my interview as a hopeful candidate for a service position, this was something that struck me as very insightful and was one of the aspects that made me want to work for Usherwood right from the start.
Over the last few years’, I’ve tried to keep this mantra in mind whenever I make decisions that may at first seem difficult. Fast forwarding to today, one of the key phrases you’ll hear from Usherwood’s service team is Total Call. Yes, it’s capitalized, and it deserves to be. It is not just two words strung together, it is a process, a mentality, and the way we do things in the service department.
For those that don’t know, Total Call means that when servicing any equipment, we not only repair the current problem, but clean the equipment and look for future failure points and repair them at the time of service as well. This is done in order to achieve several results.
One result we are looking for is more uptime for the client. Keeping them running longer between service calls (that’s good for the client). In turn, this leads to another result- fewer service calls overall (that’s good for the employee). With fewer service calls and more copies between failure we have a machine that is now more efficient (that’s good for the company).
When you stop to think about Total Call and the mantra we started with, you can see that with just one result of Total Call we have satisfied all three requirements to reach the final result of “it’s the right thing to do!”
Jeff Spink, Manager of Imaging Services
Jeff has been with Usherwood for over 12 years, starting in December of 2007 as a Senior Technician. Jeff is responsible for the operational leadership of the Imaging Service Division. He is focused towards driving company objectives and goals, increasing accountability and improving client relationships in all service territories. Jeff has been an invaluable member of the Imaging Services. Since his hire date he as demonstrated many leadership skills and received multiple certifications in an effort for improvement within the Service Industry.