It is our pleasure to announce James Butler as a Print Center Specialist at The College of Saint Rose Print Center. In his role, James will be responsible for providing support to the staff and students. His day to day duties involve operating high volume print machines and finishing equipment, coordinating and preparing projects for print from start to client delivery and working with the team to accomplish outstanding results. James comes to Usherwood from Global Foundries. He also was a Inventory Control Specialist for several years at Vivint Solar. James is a four year veteran of the US Navy. He attended the Naval Damage Control School in Philadelphia. He received an honorable discharge and medal of Good Conduct. In his free time, James likes to bike and landscaping.

We are proud to announce that Adam French has been promoted to Connectivity Specialist. Adam began his career at Usherwood in 2017 as a Print Center Specialist at the College of Saint Rose in Albany. In his new position, Adam will be responsible for inbound inquiries from our client base on MFP related issues in the Albany, NY area. His goal is to provide first level customer support and resolve any connectivity or application issues the client may encounter. Adam will report to Carlos Acevedo, Team Leader Connectivity Specialist.

It is our pleasure to announce Matt Lavoie as an Information Automation Specialist to the Syracuse Headquarters. In his new position, Matt will be responsible for creating and enhancing the company’s ability to manage, monitor, configure, report and track assets through automation. Along with enhancing remote management to reduce reactive support needs while driving efficiencies across all aspects of service delivery. Matt comes to Usherwood from Optanix where he was employed for over five years in many different roles including Application Support, and Product Engineering. His most recent position was Software Quality Assurance. Matt is a certified Scrum Master in the Agile software development scrum framework. In his spare time, Matt enjoys building computers, playing video games and board games.

Keara Connors, Solutions Architect in our Utica office, volunteered with fellow Greater Utica Chamber of Commerce members at the Rescue Mission of Utica, Inc over the weekend. We appreciate all that our employees do to give back to the community in which we serve.

Corporate Secretary and General Counsel, Lindsay Usherwood, was admitted as an attorney and counselor-at-law to the New York State Bar last week! Pictured above at the ceremony in Albany, NY is Lindsay and Company CEO (and father), Lou Usherwood. "I want to thank my family for their support and especially my dad for hiring me and giving me the opportunity to help our company continue to provide the best IT services in the Northeast," says Lindsay.

We are pleased to welcome Tanner Coad as our newest Setup Technician. Tanner is a 3rd generation Coad family member to work for Usherwood and we are proud to have him on board. In his new position, Tanner will prepare printers and copiers for shipment to clients, working out of the Syracuse Headquarters. Tanner comes to us from SUNY Oswego were he worked during the summer in the grounds department. In his spare time, Tanner enjoys watching sports and snowboarding.

HARTFORD, CONNECTICUT (December 13, 2018) – Usherwood Office Technology is proud to announce the opening of newest and first office in Connecticut. Usherwood’s newest Odyssey Experience Center will be located at 624 Hebron Avenue in Glastonbury, CT. This is the company’s 17th office in the Northeast. “The Hartford marketplace represents an incredible opportunity for our company to expand its services and operational footprint,” says company CEO, Louis F. Usherwood. “Our ability to integrate many technologies within the office environment provides us with a unique advantage over our competitors. IT is a sophisticated business and Usherwood has made all the necessary investments to provide our clients with the most stable, secure, and reliable solutions in the marketplace.” Usherwood is an independent family-owned IT solutions provider representing industry-leading manufacturers such as Canon, Xerox, Hewlett Packard, Microsoft, Polycom, Cisco Meraki, Milestone, Axis, and Samsung. In addition, Usherwood offers local services for managed IT, managed print, unified communications, video conference, video surveillance, digital signage, and mailing solutions. Since 1976, Usherwood Office Technology has been the leading regional provider of Information Technology solutions and services throughout the Northeast serving over 7,000 clients.

We are proud to announce that Laura Cahill has been promoted to Team Leader of the newly formed Unified Communications group, which includes Usherwood’s Managed Solutions Specialists team with coverage throughout the Northeast. In her past 5 years at Usherwood, Laura has held the position of Contracts Administrator and most recently as Sales Analyst. This new opportunity represents both positive changes for the company and Laura. In this position, it will be Laura’s job to help build and develop a team of Managed Solutions Specialists for Unified Communications (UC). UC represents several of Usherwood’s line of businesses to include Polycom video conference, Microsoft Skype for Business, telephony, and digital signage.

We had a record year in our Buffalo branch as our team increased sales year to year by 428%. Making this branch our fastest growing branch of 2018. The steep increase in business allowed us to open a new office, a new sign, and a fresh new outlook for Western, NY. Due to this large increase in sales, we are pleased to announce that we have relocated our offices to our new 5500 square foot Odyssey Experience Center at 50 Corporate Parkway in Amherst, NY. For those familiar with the area we are right across from the Anchor Bar. This new experience center allows our clients to see the very latest in information technology solutions ranging from print management, managed IT, video conferencing and communications, as well as security and surveillance solutions. Our Buffalo branch is headed up by our VP of Sales, Ken Stinson; Buffalo Sales Manager, Nick Osika; and Service Manager, Fred Trybus. All of who have a long history of experience in the IT industry.

Wow! What a great year! We had the opportunity to open over 7 new offices in New England and added an additional 30 employees to our company headcount. In the past year, we have been fortunate and we are very thankful for our clients and our employees whom through we were able to share our most successful year in our company’s history. Usherwood was able to garner several awards this year including The Family Business Award for Business Innovation in Central New York, Best Places to Work in Central New York for the 5th year, Economic Champion in Central New York for the 4th year, and one of ENX Magazines’ Elite Dealers for the 3rd year. In addition, we also received Fastest Growing Business award from Xerox Corporation and an Advanced Dealer Partner award from Canon. What do you do to celebrate such a successful year? Well, you throw a party! We had the great opportunity to gather our entire team from across New England to the Turning Stone Resort Casino on October 26th for our all company 2018 review and 2019 kick-off meeting. The meeting was a huge success and we all became more aligned and focused on our objectives and goals for the new year. The meeting was followed by an outstanding dinner provided by the Turning Stone Resort Casino and we played host to over 240 employees and guests. Afterward, company CEO, Lou Usherwood, and the Usherwood Leadership Group consisting of CTO, Charlie Usherwood; VP of Operations, Cliff Laws; VP of Finance, Andrew Flamik; and VP of Sales, Ken Stinson were able to recognize the efforts of our long-standing and loyal employees. Those employees received gifts to commemorate 5-year, 10-year, 20-year, and 30-year anniversaries with the company. At the same awards dinner, we were able to honor over 20 employees with awards that distinguished both their talents, loyalty, and hard work on behalf of Usherwood.