In a continuing approach to increase professional development opportunities for all employees, Usherwood has expanded its Odyssey Technical Center with the addition of a new training facility in its Syracuse Headquarters. This is an addition to training facility opened in Auburn, MA in March 2018. The training division at Usherwood is headed up by Michael Riordan who serves as the Corporate Field Service Trainer for the Imaging Division. Michael has worked at Usherwood for over 34 years and brings a wealth of knowledge and experience to our professional development team. In his new capacity, he has already completed the required “Train the Trainer Program” for all our major manufacturers to include Canon, Hewlett Packard, and Xerox. Mike’s high-level of training allows Usherwood to develop employees to the highest levels, considered by many to be well beyond those offered by direct manufacturers. In addition, he is responsible for teaching imaging theory, MFP equipment operations, product specifications, product capabilities, and advanced software. Usherwood’s professional development also consists and teaches technicians hardware procedures, assembly, disassembly, and reassembly processes, IT troubleshooting techniques, and professional decorum. To complete Usherwood’s stringent training, candidates are tested for their understanding and ability to deliver up to date real world resolutions. Candidates that certify from Usherwood’s internal professional development garner the very latest in imaging field knowledge, imaging best practices, and specific processes that are required during Usherwood’s industry renowned total call process (TCP). In addition, students will be certified for the manufacturers' products and have the ability to escalate to the highest levels of manufacturer support. Usherwood is proud to have our latest Odyssey Technical Center being led by Michael Riordan. The combination of our vast service resources, our 42 years of experience and our legacy knowledge of the industry all but guarantee the next generation of technicians will keep our client's office technology up and running for years to come.

We are proud to announce that Jeffrey Spink has been promoted from Field Service Manager of the Central New York Territory, to Manager of Imaging Services. In Jeff’s new position he will be responsible for the operational leadership of the Imaging Service Division. He will be focused towards driving company objectives and goals, increasing accountability and improving client relationships in all service territories. Jeff started with Usherwood Office Technology on December 31st 2007 as a Senior Technician. Jeff has been an invaluable member of the Imaging Services Team for nearly 11 years. Since his hire date he as demonstrated many leadership skills and received multiple certifications in an effort for improvement within the Service Industry.

Ibero American Action League presented Usherwood Office Technology with their Vendor of the Year Award at their annual luncheon yesterday. The award recognizes an individual or business that helps IBERO move their mission forward and continues to demonstrate an unwavering commitment to IBERO’s agency and programs. We are honored to accept this award and wish to congratulate them on 50 years of success in offering programs and services to families to enrich the community.

Great time last night with our team at the McAuliffe-Shepard Discovery Center in Concord, NH. We were very pleased to support Paul Daley, our Senior Solutions Architect in Manchester, NH. Thank you to the Business NH Magazine for putting on the Ultimate Biz(NH) Bash. We enjoyed the first event in our new marketplace! From left: Leslie Usherwood, Lindsay Usherwood, Lou Usherwood, Katie Cullen, Becky Enck, and Paul Daley.

We are proud to announce Meriah Maneri has accepted an opportunity to be the Tier II Managed IT Technician for the entire Usherwood Managed IT Department. In her new capacity, Meriah will oversee the response and resolution of service requests from all Usherwood Office Technology employees. This includes assisting with the onboarding of new staff, along with resolving software, hardware and connectivity issues. Meriah will also work with Brittany Langdon to document the policies and procedures needed to generate consistent, world class customer service to all our employees. Meriah has been with Usherwood Office Technology since November 2006. Meriah has worked in a variety of roles at Usherwood, primarily supporting our customer base. Meriah has completed a variety of technical certifications, including Microsoft Certified Professional (MCP) and CompTIA A+. Please join us in congratulating Meriah in her new role.

We are proud to announce that Dan Smith has been promoted from Senior Network Engineer to Manager of Engineering Services. In his new position, Dan will be responsible for operational leadership within the Engineering Services Team. The Engineering Service Team is primarily responsible for deploying Managed IT projects, including the onboarding of Managed IT customers. Dan started with Usherwood Office Technology on January 3rd, 2011. Dan has been an invaluable member of the engineering team for more than seven years. Since his hire date he as demonstrated many leadership skills including customer management and computer engineering certifications; including MCSA and MCITP, as well as many others.

It is our pleasure to announce Paul Schnell as a Senior Service Technician to the Buffalo region. Paul specializes in the repair and maintenance of our client’s digital copiers, multifunctional printers, and network print management. Paul comes to Usherwood with over 29 year experience in the industry. Most recently as a Senior Technology Specialist at Ricoh USA. Paul graduated from Seneca Vocational High School with a scholarship from the National Electronic Technical School where he earned his certificate for computer maintenance and repair. Paul is also CompTIA A+ certified. In his free time, Paul enjoys spending time with his wife and their three sons. He likes watching movies, listening to music, and game nights with his family.

On Wednesday, September 12th, Usherwood Office Technology was proud to be honored at the CNY Best Places to Work awards ceremony. BizEventz and The Business Journal News Network (BJNN) partnered with Research & Marketing Strategies Inc. (RMS) to conduct the 6th annual CNY Best Places to Work survey. The survey measures employee satisfaction and recognizes the best places of employment in Central New York (based on the employee satisfaction survey). Attending the event from Usherwood: Tyler Hall, Jamie Palumbo, Michael R. Brown, Leslie Usherwood, Katie Cullen, Becky Enck, Lauren Usherwood, and Kathleen Magnarelli.

The Canon Dealer Advisory meets twice a year with the executives from Canon to help guide communication with the dealer network throughout the United States. Most recently they met on September 11-14 in San Francisco. "It is an honor to be asked to serve on the Canon Dealer Advisory board along with several of the most skilled business owners in the country. This advisory board tackles many of the issues that are affecting the imaging industry as a whole. As a leader in the industry, it is refreshing that Canon takes time to listen to its dealer network representation so that we can continue to augment one anothers success," says Company President, Lou Usherwood. This is Lou's third term as a Canon Dealer Advisory Board member. About Usherwood: Usherwood is an independent family-owned IT solutions provider representing industry-leading manufacturers such as Canon, Xerox, Microsoft, Polycom, Cisco Meraki, Milestone, Axis, and Samsung. In addition, Usherwood offers local services for managed IT, managed print, video conference, video surveillance, digital signage, and mailing solutions. About Canon: Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine's World's Most Admired Companies in 2018

SYRACUSE, NEW YORK (September 11, 2018) – Usherwood Office Technology, a leading provider of IT solutions throughout the Northeast, was presented an award by Xerox for its achievement of being the fastest growing dealer in the United States in terms of total revenue growth. This is Usherwood’s second time being on Xerox’s top list as they were Newcomer of the Year for 2017. "Being named as a leading Xerox dealer in the country for a second year straight says a lot about our relationship with Xerox and our employees," says company President, Lou Usherwood, "Xerox has been a welcome addition to our array of products that we represent in the imaging industry and specifically round out our production offerings.” "Congratulations to our winners for their tremendous achievements in 2017 and exemplifying what it means to be a great Xerox dealer," said Jim Morrissey, Vice President, Sales Document Technology Partners, Xerox Corporation. Morissey also mentions a strong market reputation, a customer first priority, and the client benefits from the combination of Xerox products with Usherwood's service and support. Usherwood is an independent family-owned IT solutions provider representing industry-leading manufacturers such as Canon, Xerox, Microsoft, Polycom, Cisco Meraki, Milestone, Axis, and Samsung. In addition, Usherwood offers local services for managed IT, managed print, video conference, video surveillance, digital signage, and mailing solutions. Xerox Corporation is a technology leader that innovates the way the world communicates, connects and works. Every day, our innovative print technologies and intelligent work solutions help people communicate and work better.