It is our pleasure to announce Matthew Warner as a Field Service Technician for the Central Region. Matthew will be responsible for repair and maintenance of our client’s digital copiers, facsimiles, and multifunctional printers. Matthew comes to us with 7 years’ experience as a Field Service Representative for Redbox. He has a Residential Wiring certificate from OCM BOCES. In his free time, Matthew enjoys hiking, fishing, riding his motorcycle. He is also currently restoring an old motorcycle.

It's the time of year where we give back to our community. The Usherwood team spent a few days serving at the Rescue Mission 's Food Service Center and also participated in the Angel Tree program for The Salvation Army. Wishing everyone in and around our community the happiest of holidays!

What a way to end the year! Usherwood is proud to be recognized as the Fastest Growing Family Business in Central New York for 2017. A special thanks to the Business Journal News Network and BizEventz for putting on the event and making our day a special one! It's nice to be recognized among some of the best companies in Central New York.

The trucks are starting to roll! We are so excited to be prepping our New England Odyssey Logistics and Technical Center in Auburn, Massachusetts and will be fully operational soon.

SYRACUSE, NEW YORK (November 1, 2017) – After 41 years in business in New York State, Usherwood has finalized its plans to expand throughout the New England marketplace. The opening of their newest Odyssey Global IT Services Experience Center at 20 Custom House Street in Boston, MA along with their Burlington, VT and West Lebanon, NH offices strengthen the company’s ability to service New England businesses. In addition, the company will be opening its New England technical and distribution center in Auburn, MA which is centrally located to supply additional expansion cities in Providence, Hartford, Springfield, and Manchester. “We bring a unique value proposition to New England that traditional copier dealers don’t offer. Our core foundations in Information Technology allow us to provide integrated solutions to optimize their networks,” says company CEO, Louis F. Usherwood. “Whether we are working to mitigate our client’s security needs or helping our clients manage their printer fleets, Usherwood’s engineers derive solutions that are well thought out and backed by a technical prowess seldom seen in the IT services industry; Usherwood people are dedicated to be the best trained and most certified in all our marketplaces.” Usherwood is an independent family-owned IT solutions provider representing industry-leading manufacturers such as Canon, Xerox, Microsoft, HP, Polycom, Cisco Meraki, Milestone, Axis, and Samsung. In addition, Usherwood offers local services for managed IT services, managed print, video conference, video surveillance, digital signage and mailing solutions. “Our core foundations in IT services has allowed Usherwood to expand in our industry and we work daily to leverage this core to the benefit of our clients,” says company Vice President of Sales, Ken Stinson. “Our move into New England is a natural expansion for our company as many of our clients have requested our services throughout the Northeast.” Since 1976, Usherwood Office Technology has been a leading provider of Information Technology solutions and services throughout the Northeast and New England with over 130 employees serving 7,000 clients.

We are excited to announce the promotion of Briana George to Team Leader-Printer/MFP Services. In her new role, Briana will lead a team of Tier1-Printer/MFP Technicians to complete tasks that include: processing inbound communication service requests from our Clients, perform call avoidance steps with Client, work with service technicians on all aspects of their ticket queue and maintain daily communication with our Vendors to report on performance service levels. Briana’s previous position was a Tier I TAC Copier Technician.

Another great event for Usherwood Office Technology at the 2017 North Country Business Expo. Vincent Puccia and Amy Hubbard participated in the speed networking event while Mark Weigelt showcased our digital signage and security & surveillance solutions. Usherwood had a putting contest where we gave away a gift card to Best Buy for their “hole in one”. A great time and many wonderful connections were had by all.

It is our pleasure to announce Ekrem Berbatovci as a Tier I Managed IT Services Technician to the Usherwood team! Ekrem will be responsible for providing first level remote and onsite technical support to our customers. Ekrem comes to us from ACR Health where he was an IT Services Associate. Ekrem graduated from ITT Technical Institute with a degree in Network System Administration. Ekrem was born in Kosovo, formerly known as Yugoslavia. Ekrem and his wife of 11 years, Merita, have three children together: Blenda, Erion and Eris. He loves to watch international soccer and his favorite team is Arsenal.

It is our pleasure to announce Roger Hovey as a Senior Solutions Architect/Sales Supervisor to the Usherwood team! In his role, Roger will be responsible for accounts in the Utica / Rome, New York Region. He specializes in the design and implementation of business solutions. Roger comes to Usherwood with 31 years of sales and sales management experience. Previously, he was the District Sales Manager for Ricoh USA serving the Utica, Syracuse, Watertown, Norwich, Oneonta and Potsdam areas. Roger is a four time Chairman’s Club Winner from Ikon/Ricoh. In his spare time, Roger coaches baseball and basketball and enjoys golfing. He is married 24 years to Melissa, and has three children; Matthew 22, Sarah 17, and Sean 17. He resides in Deerfield, and is a past president of Marcy Deerfield Youth Ball Association and Lifetime member at Whitesboro CSD Alumni Association.

It is our pleasure to announce Nicholas Osika as our Buffalo Sales Supervisor to the Usherwood team! In his position, Nicholas will be responsible for managing and growing the Buffalo Branch/Sales Team and introducing the Buffalo market to the “Usherwood Way.” Nicholas comes to Usherwood from ComDoc where he was a Senior Account Manager for 5 years. He has a Bachelor of Sports Administration from Medaille College and has a Master of Business Administration from Canisius College. In his free time, Nicholas enjoys playing basketball; dining in new places; traveling; and following his favorite sports teams the Buffalo Bills, New York Yankees, Los Angeles Lakers, and Gonzaga University Basketball.