Managed IT

Outsourced Managed IT services VS. In-house IT support

When deciding between hiring an outsourced managed IT firm or investing in in-house IT support, it is important to first investigate your business needs. Business size, small, mid-size, or large, budget, and future goals are all important factors. After determining this, you can then start looking into the ways that these two options differ in what they provide and what they can do to leverage your business needs. We hope to help educate you on both outsourced managed IT services and in-house IT support, so that you can be confident in your decision-making process.

Four questions you should ask yourself to make sure you are with the right service managed IT service provider.

When it comes to managed IT, it is important to know that your network is in the right hands. Having a partner that is both reliable and trustworthy to manage your business’s IT can lead to growth and an enhanced workflow and productivity for your business. The riskier side of this is that if your IT is managed by a partner who is not diligent and following best practices, this can have a very negative impact on your business.

Break-Fix Method vs Managed IT Services

 What is the break-fix model?

When you need IT help, there are two basic options to consider, break-fix or managed services. These two options are very different, therefore when choosing which IT service type, you would like to go with, it is important to know what can be expected with each method.

Looking to get a Network Assessment? Learn more about Usherwood’s Odyssey Discovery.

What is an Odyssey Discovery (Network Assessment) in 3 simple steps?

  1. An Odyssey Discovery is an assessment of your firm’s network infrastructure by our team here at Usherwood. We will begin with Usherwood engineers performing a scan on your network both inside and out to uncover everything from performance to security and many things in between.

About Us

Usherwood Office Technology is a leading regional provider of Information Technology solutions and IT support services throughout the Northeast since 1976.

Who We Are


In the 1970s, Charles and Carol Usherwood began selling cash registers and calculators out of their home in Oswego, NY. Incorporated in 1976, they began selling office furniture, machines, and supplies. By 1980, Usherwood had expanded its 
Oswego office to include copiers and typewriters growing to seven employees. In 1984, they opened offices in Syracuse and Seneca Falls with 15 employees. By the end of 1990, Usherwood had consolidated its branch offices into the main headquarters office in Syracuse. 

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