In our new installment of our client journey series, Usherwood talks to Redhouse, a community theatre in Syracuse, to discover how the collaboration between the two has improved Redhouse’s printing and day-to-day tasks. Redhouse is a non-profit organization and art center with a professional theater program. Samara Hannah, Executive Director at Redhouse, shares the growth process of Redhouse and how the non-profit organization went about the process of deciding which local vendor could best help them with some printing challenges.

We are pleased to welcome Justin Morrison as our newest Tier I Managed IT Technician in Manchester, NH. In his position, Justin will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians.

We are pleased to announce Dave Piston as our newest Tier I Managed IT Technician. In his position, Dave will be responsible for initial response to incoming service requests from our Managed IT clients to resolve various PC and network-related issues. His goal is to provide first level customer support resolving issues or escalating to next-tier technicians

We are pleased to welcome Devin Stearns as our newest Field Service Technician to the Manchester, NH marketplace. In his position, Devin will be responsible for the repair and maintenance of our client’s copiers, multifunctional printers, and network print management.

In honor of our co-founder Charlie Usherwood Sr.’s 89th birthday today, his son and Usherwood CEO Lou Usherwood, shares fond memories and lessons learned while working alongside his parents in the family business. Lou had the unique opportunity to work alongside his parents for the first 10 years of the business.

We are pleased to welcome Scott Titus as our Marketing Director. In his position, Scott will oversee all marketing initiatives, including prioritizing projects to increase the sales cycle via marketing campaigns, automation, promotions, analytics, and customer journey enhancements.