If you’re looking for a managed IT provider, you should be aware of all your options. There are several quality managed IT providers in the South Shore area, and which one is right for you entirely depends on your unique needs and values as a business.
Here are our top picks for outsourced tech support companies in the Plymouth and South Shore areas. These are not listed in any order.
HiTech Business Systems, Inc.
HiTech Business Systems is a managed IT provider located in Plymouth that provides services including:
- Computer repair and installation
- Remote support services
- Data backup/transfer
- Data or hard drive recovery from accidental damage
- Secure data deletion
- Network and server installation
- IT Consulting services
This company is ideal for businesses looking to overhaul their IT infrastructure. Since they are both an MSP and MSSP, they offer cybersecurity services along with their general outsourced computer support. Cybersecurity services include secure data disposal if you wish to throw away a computer, data backups/recovery, and malware removal.
HiTech offers both on-site and remote troubleshooting help. Their remote assistance service is billed by 15-minute increments.
NENS
Short for New England Network Solutions, NENS is a tech company in Massachusetts that serves several cities and townships across the state. This service is ideal for businesses looking for cybersecurity and technology solutions consulting. Their offerings include:
- Managed IT
- Cybersecurity
- Cloud Services
- IT Helpdesk Services
- IT Consulting
NENS also offers on-site installation and troubleshooting, along with remote assistance if you run into issues.
Blue Harbor Technology
Located right in Plymouth, Massachusetts, Blue Harbor Technology is a smaller technology company in Massachusetts that offers IT and cybersecurity services. It’s a good company specializing in proactive IT products and services, as they focus on reducing downtime due to technical outages and other snags. Services offered include:
- Managed IT Services
- Cloud Services
- Backup & Disaster Recovery
Blue Harbor lists some of the industries it specializes in on its website, which include financial, healthcare, non-profit, legal, and engineering. Reviews are positive, with commenters mentioning that the team is knowledgeable and helpful in solving issues.
Miles IT
Miles IT is a much bigger company than other providers in the South Shore area, with locations across the country. Unsurprisingly, they service a large range of industries, so they don’t have the specialized focus of 5-10 industries like other providers.
IT services listed on the Miles IT website include:
- System oversight
- Remote and on-site support solutions
- Backups and server monitoring
- Cybersecurity services
This provider has two locations in Massachusetts- one in Clinton and one in Boston. Although not as close to the South Shore, Cape, and Islands, it still offers a wide range of services to a large number of industries.
Alpha NetSolutions
Alpha NetSolutions is a full-service Massachusetts technology company with a location in Millbury MA. They position themselves as an information technology provider specializing in outsourced IT services for small businesses.
They are also a good solution for businesses looking for responsiveness and timely fixes. They are committed to a 60-minute or less response time to service calls, and their website says if they don’t meet a maximum 2-hour response time, you “don’t pay a dime”.
The many services listed on their websites include:
- Co-Managed IT
- Network monitoring, optimization, and protection
- Helpdesk and on-site technical support services
- Regulatory compliance
- Fixed-price projects
This provider might be right for you if you want to get the most out of your technology while increasing productivity through streamlined solutions.
Things to Look For In a Managed Service Provider(MSP)
As you explore your options for managed IT services, you should know what makes a good provider. A few things to look for are:
- Excellent customer service reviews reflecting timely, friendly, and helpful tech support team
- Providers that adhere to industry standards for cybersecurity such as Zero Trust frameworks and mandatory tools like multifactor authentication, access controls, encryption, etc
- Companies with experience working in your industry
- A solid presence in your community/ability to provide on-site installation and support
To learn more about what to look for in a managed service provider, read our blog: Four Questions To Ask Yourself To Determine if Your IT Provider is a Good Fit.
Initial Tech Evaluations
MSPs will often have an ideal client that they mesh well with, so they might ask you specific questions to see if you’re a good fit to partner with. They will often conduct technical evaluations to determine your current IT standpoint and identify any weak areas.
This can also help them determine whether you’re ready to make an investment into your technology.
How to Switch MSPs If Yours Isn’t Cutting It
If you’re ready to invest in or switch up your chosen technical support outsourcing, it doesn't have to be a stressful process. To learn how it will work and what your role in the switch is, read our blog: How to Break Up with Your MSP.
To speak with a managed IT expert to kickstart your journey, click the button below for a thorough evaluation of your IT framework.
