If you've heard the term "break-fix method" in reference to IT, you may wonder about the difference between this and managed IT services.
The break-fix method is a more traditional way of going about IT. If you use it now, it may seem like a hassle to find IT support for businesses in your industry/
The break-fix model works better for some. For that reason, here are some pros and cons of the break-fix method and managed IT to give you an overview of what to expect for both.
What is the Break-Fix Model in IT?
With the break-fix model, you only pay for network services when an issue arrives, and you need the IT servicer to come in and resolve the problem. Break-fix IT services are typically charged on a per-hour basis. The price can vary depending on how long it takes for the IT service technician to resolve the issue.
What is a Break-Fix Issue?
Here is a scenario for when you would use the break-fix method. Say you’re working on a device, your computer shuts down unexpectedly, and will not turn back on. You would then call your outsourced IT provider to fix your computer, and you would be charged for this service after it was resolved.
Break-fix is a straightforward approach to dealing with IT problems. It's a great option for businesses that don’t rely heavily on IT for productivity or business operations.
It can also be an effective method if you are a small company that already has in-house IT support. This way, you only receive outsourced support if something occurs that needs more assistance than just your in-house IT.
Advantages of Break-Fix
Some advantages to the break-fix method are that you only pay for services required, have privacy from avoiding a third-party vendor, and have complete control over all IT decisions. Let’s dive in a little to each of these:
1. Pay Per Service Model is Ideal for Minor Issues
If you are a company that is not worried about ongoing IT support, break-fix may be the method for you. You can use break-fix services only when they are required and do not need to worry about paying monthly fees or committing to a contract. You will only be required to pay when you request IT service and receive it.
2. Privacy & Autonomy
The break-fix method means most of your IT is in-house, so you are entirely in control of your network. You are not releasing any data to another vendor that could potentially put you at risk if they were to have a breach or threat hit their business.
3. Full Control Over IT Operations
Your business will be in complete control of any decisions made on IT. When it comes to any changes or issues that arise, it will be in your hands to decide how to strategize and make the final call.
Disadvantages of Break-Fix
So, if the break-fix model is an effective approach, why are other companies switching to managed services providers? A significant reason is that companies’ networks are becoming much more complex.
They struggle to meet user needs and lack time and resources to keep their IT system secure. Having an MSP to monitor company systems proactively can reduce the risk of breaches and security threats.
The break-fix may not be for you if you prefer a long-term budget for IT costs, want a proactive IT approach, or like having someone familiar with your IT environment.
1. No Fixed Costs= Unpredictable Budgeting
Break-fix is not a fixed cost. You will be charged if an issue occurs and you need servicing, which means it is nearly impossible to budget for. It is based on the amount of time it takes to fix the issue, and you will be charged on an hourly basis.
If an issue continues to pop up, having to pay each time for a solution can end up being very costly.
When it comes to the break-fix, you will simply get issues resolved as they come up. This means there is a greater chance of problems occurring with little to no warning. Issues such as a breach or a network crash can leave your business with exceptional downtime that can be timely and expensive.
This differs from managed IT services for small businesses, which will include active network monitoring to catch any vulnerabilities before disaster strikes. You may also have recurring problems that you will continue to get charged for each time your IT servicer needs to come in and fix it.
2. Starting From Scratch Slows Down Customer Support
Your technician will not be completely familiar with your environment, so if an issue arises, it may take them longer to figure out why it is occurring. As they spend more time solving the problem, they will charge you more for their services.
What Is a Managed Network Services Provider?
Managed IT services for businesses are a great solution for:
- Resolving technical issues
- Achieving better network security
- Finding and leveraging the latest technologies for operational efficiency
- Disaster and recovery planning in case of cyber attacks
- Defining larger business goals for information technology
Remote-managed IT services will continually monitor your network to catch an issue before it arises rather than only fixing things when they break down.
It's important to find local managed IT services so they can travel on-site to survey your IT environment as well as provide remote support. To read more about local vs non-local MSPs, read our article: Local vs Non-Local IT Solutions for Businesses
IT consulting managed services will also help you plan projects and infrastructure upgrades to increase productivity. This is a much simpler option than attempting to troubleshoot and plan for the future on your own.
Why Should I Work With an IT Managed Services Provider? (Advantages)
With managed services, you receive a predictable budget, have proactive and reactive support, and a business partner you can trust to handle your IT infrastructure.
1. IT Support For Businesses Helps With Predictable IT Budgeting
Outsourced IT services for small businesses have a fixed monthly cost, making them more affordable than break-fix services. The price you pay for outsourced IT business support will be a recurring cost that you and your MSP agree on, so there are no surprise fees.
Having your service costs in a contract guarantees that the prices won't change suddenly. This IT strategy is ideal for organizations that want to improve their network and feel secure in the future. It is a great investment for long-term peace of mind.
2. Proactive Approach of Outsourced Company IT Support
Having managed services also means your network hardware is upgraded on a regular cycle. Software is constantly checked to make sure that it is up-to-date and running faultlessly. With updated software and regular monitoring, managed service providers can mitigate security threats or breaches on your network.
When an issue arises, it's crucial to reduce downtime to ensure business operations continue smoothly. Your MSP should work diligently to ensure you are able to resume business processes as soon as possible.
3. Familiarity with Your Day-to-Day IT Environment
When you work with an MSP, they know the ins and outs of your IT infrastructure. When an issue arises, it is much easier for them to quickly pinpoint where the problem is coming from and resolve it.
You establish a strong relationship with your MSP that relies on trust to ensure that your infrastructure is secure. They can use what they know about your surroundings to enhance the infrastructure. They can also keep you informed about the newest IT tools for future success.
Disadvantages of Working With an MSP
Outsourcing business computer support has drawbacks. These include being tied to a contract, dealing with high initial costs, and relinquishing some control over your IT system.
1. Contractual Bonds Can Be Intimidating
Although you will receive stability in your budget, your network support comes with a contract that might scare some businesses. This can seem too much of a commitment for some people to make, especially if you find yourself with an unqualified managed service provider.
Before signing these contracts, it is important to research your managed service provider. This will help you feel confident in your long-term decision. Ask for references. Your business is worth the time investment.
2. High Initial Costs
The initial onboarding process can have high upfront expenses. The initial costs can be higher. This is because managed service providers must set up off-site hardware, new software, servers, and network monitoring tools.
After assessing your network, all these extensive enhancements are based on their results to ensure you are getting ahead of any potential IT threats.
3. Loss of Control in Network Management
With an MSP, you do not have full control over your network. They will have complete control over devices, programs, and server operations. This is why trust is a crucial component when it comes to choosing IT service providers for small businesses.
This trust helps you sleep at night knowing that they will always have your best interest in mind while managing your infrastructure. This way, you can feel reassured that your sensitive information is secure and in good hands.
How to Find Business Computer Support Services
Some elements to look out for in quality IT services for small companies include:
- Quick response times (measured in hours, not days)
- Excellent reviews for customer service
- Strong tools and policies to ensure networks are proactively monitored for threats
- A wide range of services including both IT desk support teams and cybersecurity teams
- A high level of service focused on keeping your network running smoothly
If you're ready to get started with an MSP who will secure and optimize your network so you can focus on core business operations, click the button below to speak with an expert.
