When Krista Rissmiller, general manager of NEPA Support Solutions saw the need for a better document management system for the PA-based home healthcare company, her options seemed limited at first.
“We had looked into a couple other products, but none that were capable of helping with a home healthcare company,” said Krista.
Doing business as Home Helpers Home Care, NEPA Support Solutions is a non-medical in-home care company that deals with many high-level and everyday forms.
Hard Copies Making Documentation Processes Harder
Countless processes require signatures, documentation, and collaboration between caregivers, clients, and staff on a regular basis. Handling these documents could quickly get confusing and disorganized when exclusively using hard copies.
“When Home Helpers first came to us with their issue, they had a stack of forms that are consistently handed out to respective client or caregiver,” said Steve Wierbinski, a pre-sales engineer at Usherwood.
Going Paperless to Save Money, Time, and Headaches
Steve saw an opportunity to go completely paperless with the entire recordkeeping process. This would save money that would otherwise go to printing consumables, while simplifying filing and sharing countless everyday forms.
After speaking with Steve and seeing the doors that could be opened by digitization, NEPA Support Solutions discovered the many benefits of customized cloud document management. Through creating custom fields, they could sort now-digitized forms to cut down on the labor otherwise involved in searching for paperwork.
“We found that Usherwood and their solutions were able to accommodate a home care company where there are so many forms,” said Krista.
This solution was especially timesaving when it came time for audits that are often mandatory for healthcare businesses. What used to take hours of sifting through hard copies was shaved down to just a few seconds of filtering customized fields to find necessary forms.
Finding Solutions Through Innovation and Committed Service
After working with Steve to digitize all documentation processes, NEPA Support Solutions staff and clients are able to use the cloud to collaborate easier with more agility and accuracy.
“As an owner, I really felt like my company has been taken from a low-tech company to something that’s a little more high-technology,” said Pippa Adams, Owner of NEPA Support Solutions of the transformation this solution fostered.
“We work with our nurses in a different way now. Our nurses love this product. The first day of working with it, I got a lot of positive feedback,” she said.
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