When Kwik Print Owner John Raifstanger’s father founded their family print shop in Massachusetts around 50 years ago in a theater basement with just one press, a long-lasting legacy was born. Since then, Kwik Print has grown to a much larger operation with 10 production printers and clients across multiple states.
With such high daily print volumes, the Kwik Print team has long since discovered the power of managed print solutions with Usherwood Office Technology.
“Usherwood’s been so good from the start, we couldn’t think of going with anyone else,” John said.
Reliable Print Solutions for a High-Volume Print Environment
Now serving clients across Western Massachusetts, Connecticut and New York from their print shop in Great Barrington, MA, Kwik Print must run like a well-oiled machine.
“We serve a vast number of non-profits in the area. We are lucky to have a hospital right in town, there’s a number of private schools in the area, and we have a very diverse customer base,” said Kwik Print Graphic Designer Trish Mead.
This is where their partnership with Usherwood Office Technology comes in handy the most, with service technicians at the ready in case something goes wrong. Usherwood Field Service Manager Rich St Onge can attest to the need for print reliability in Kwik Print’s operations.
“It’s a really different client than, say, a lawyer’s office where they’re running just a few hundred copies per day. [Kwik Print] is running thousands of prints a day, so they just can’t afford to be down,” Rich said.
Maximizing Quality with Excellent Prints the First Time
For a print shop, color and print quality are everything. That’s why updated and well-maintained machines are a must for Kwik Print.
“We’ve worked with [Kwik Print] very closely to profile all of the machines so that image quality is very consistent from machine to machine. It enables them to have good, predictable color, and quick turnaround time,” said Lou Tubolino, Director of Production Systems at Usherwood.
Reducing Downtime for Efficient Customer Service & Competitive Advantage
With so many clients to serve, Kwik Print needs consistently quick production times. Especially with clients like schools and non-profits that make frequent, large orders, they can’t afford to have too much downtime due to snags in production.
Lou Tubolino spoke of the unique competitive edge managed print solutions have given Kwik Print.
“We’ve had a long relationship with [Kwik Print]. One of their goals is to be able to maintain their equipment for a long period of time to keep their operating costs low to be competitive in the marketplace,” said Lou.
A Local Family Business Partnership to Stand the Test of Time
Having started out as a family business just like Usherwood, the Kwik Print team is happy to partner with another small business with the same values.
“They seem like a tight-knit group, and that’s kind of like what we are here,” said owner John Raifstanger.
Discover Reliable Print Solutions to Level Up Your Operations
Usherwood Office Technology is proud to serve clients like Kwik Print out of multiple Massachusetts locations. With technicians based right in the local community, Usherwood offers timely and knowledgeable print services to area clients.
If you’re interested in exploring how managed print services can transform your print capabilities, click the button below to speak to a print expert.
