Looking for outsourced tech support to handle your IT infrastructure can be stressful. Especially if your business is located outside of a major metropolitan area, you'll need remote managed IT support to help you keep your business running smoothly.
If you're in search of a quality local outsourced IT manager, look no further. Here are some of our top recommendations for remote managed IT services ideal for local Potsdam NY businesses.
1. ABS (Advanced Business Systems)
Location: Watertown, NY
Founded: 1991
ABS Business Systems managed IT services include:
- Computer Services
- Backup Solutions
- Document Management
ABS is a Watertown IT support company that has been offering managed IT services for over 25 years. Their IT services include network health monitoring, computer repairs, data backup, and hardware sales(desktops, notebooks & tablets, and servers).
ABS also offers 24/7 on-site support and phone support, allowing you to receive assistance at any hour of the day.
2. C4 Computer Consulting
Location: Ogdensburg, NY
Founded: 1994
C-4 Computer Consulting managed IT services include:
- Remote Monitoring & Support Solutions
- Full-Service Backups
- Ransomeware Protection
C4 was previously known as Crowley Computers, one of the oldest computer firms in the area. Crowley computers were purchased in 2016, becoming C4 Computer Consulting LLC, a Howland Pump & Supply Co, Inc division.
When acquired by Howland Pump, C4 could grow and offer new lines of business, such as IT services. Their tech services are considered reasonably priced. They offer break-fix services and proactive monitoring solutions.
3. LayerEight
Location: Plattsburgh, NY
Founded: 2018
LayerEight managed IT services include:
- Proactive Monitoring
- Proactive Support
- Remote Support
- Centralized Management
- Scheduled Maintenance
- Simplified Billing
- Reporting/Analytics
LayerEight is a newer name in the Managed Services industry. Although its name is new LayerEight formerly, Primelink is not new to the community or managed services. They remain under the same local ownership and have retained many of the employees from PrimeLink.
LayerEight continues to grow in the IT industry and offers a wide range of services from managed wireless and networks to all-inclusive, fully outsourced IT Departments. LayerEight also provides all their services for a flat, monthly rate, so your business doesnt need to worry about hidden fees.
4. CREG Systems Corporation
Location: Watertown, NY
Founded: 1973
CREG Systems Corporation managed IT services include:
- 24-Hour Monitoring
- Help Desk
- Patch Management
- Proactive Maintenance
- Server and Cloud Support
- Managed Security
CREG Systems is a local business located in Watertown, NY. They offer various managed IT services designed to support your business needs. Their services are also competitively priced, making them very affordable for companies that don’t want to break the bank in their IT spending.
CREG Systems also offers 24/7 customer support. This allows them to be responsive at any time that you need them.
5. SymQuest
Location: Plattsburgh, NY
Founded: 1996
SymQuest managed IT services include:
- On-Premise:
- Help Desk Support 24/7
- Monitoring & Remediation
- Data Backup & Recovery
- Anti-virus & Anti-malware Protection
- Installation of Patches & Updates
- Cloud Services:
- Network Operations
- Secure Redundant Data Centers
- Disaster Recovery
- 24/7 Network Monitoring
- Anti-virus & Anti-Malware Protection
SymQuest is a national company with regional offices, such as throughout Northern NY. They are considered an affordable option for managed IT services for businesses that don’t have a large budget for IT spending.
SymQuest also provides various services for office environments, such as printers and copiers, managed print services, unified communications, and more. This allows you to get all-encompassing business services and support from one location.
What to Ask a Managed IT Provider Before Partnering
To help you determine which companies could be a good option for you, we have chosen the 5 managed IT companies we would suggest. These companies are great choices if you do not think Usherwood Office Technology is the right fit or would like to explore other options before committing.
Now that you have information on your area's best managed IT providers, it is time to determine your company's needs. Each of these companies could be perfect, but if they are not ideal for you, it's good to have other options.
Here are 10 Questions You Should Ask Before Committing to a Managed Service Provider:
- What Kind of services do you offer?
- What kind of industries do you typically service?
- How will you provide tailored solutions for my company?
- What is the typical response time from your IT service technicians
- What size companies do you typically service?
- How will you keep our business safe?
- How will you position our business competitively?
- How will you help us to be successful in the future?
- How often do you meet with your clients?
- How can you help to scale my company?
This list can help provide you with guidance when looking into managed IT companies within your area. When looking for the right Managed IT company for you, it is essential that you have a strong sense of what your company is looking for, such as the type of service and support your business requires.
How to Choose a Managed IT Service
Choosing to outsource IT services to an experienced service provider can offer:
- Reduced costs to accomplishing everything an in-house IT team would do & more
- Streamlined day to day operations
- Increased data security
- Reduced downtime & increased productivity
- Business continuity after any cyber incidents
Make sure to look for customer service reviews to determine which provider would be a good long term partner for your business. IT support staff should be friendly and attuned to the unique way your business operates. This way, they can help you optimize your business processes to save time and money.
To learn more about how to select a managed IT service, read our article: 10 Questions to Ask Before Committing to a Managed Services Provider.
If you're ready to invest in streamlined IT and overall peace of mind, click the button below to speak to an experienced IT professional about your business.
