Congratulations Duane Hartson for 10 successful years representing Usherwood Office Technology! Your dedication and loyalty to this company is appreciated and we want to recognize you on this important milestone.

For the sixth consecutive year, Usherwood Office Technology has been selected as an Elite Dealer by industry resource publication ENX Magazine. An annual “Who’s Who” inside the national copier dealership community, companies are selected based on a number of criteria: Growth initiatives, innovative marketing programs, workplace culture, superior customer service and a notable commitment to the communities they serve, among others. From ENX Magazine: Why We Consider Usherwood Office Technology Elite: Social marketing. Usherwood’s various lines of business and solutions are brought to light via promotion and a focused marketing effort. The dealer is always on the lookout for new outlets that enable their salespeople to gain more traction in the field, and has been able to differentiate itself in the online experience for its clients. Integrity counts. The dealer believes it sets itself apart from the pack on the strength of the integrity it demonstrates for both customers and employees. This enables Usherwood to forge relationships that are bound by neither price nor salary. Open forum. Every two weeks, the dealer holds company-wide meetings in which employees are afforded the opportunity to speak their mind and be included in discussions on any topic. That sends the message that they are part of the team and a reflection of the business’ success. Critical support. During the pandemic, Usherwood worked with its health care clients to provide food for essential workers. In fact, the dealer is a committed partner for many of its non-profit clients. Check out the full article by clicking here

It is our pleasure to announce Matt Sova as our newest Billing Coordinator to the Usherwood team. In his position, Matt will be responsible for billing of equipment orders and service contracts. Matt comes to Usherwood from Barrington Residential where he was their Property Manager for over two years. Before that he was in the Billing Department at Eastern Managed Print Network, owned by Xerox. In his spare time, Matt enjoys traveling with family and friends, especially to different state parks around New York!

It is our pleasure to announce Christine Kot as our Sales Support Specialist. In her position, Christine will be responsible for handling order entry and supporting our sales team in the North Country, Eastern New York, and New England region. Christine comes to Usherwood from New York Life where she was a Sales Agent for almost 2 years. Before that, she was the Product Manager for Osterman Fox for 17 years. Christine has her Associates in Business Administration from Coastal Carolina Community College and her Bachelor’s in Business Management from the University of North Carolina at Wilmington. Christine is president of the Skating Club of Central New York. She has enjoyed traveling with her daughter, Kiera, for the last 6 years visiting Cape Cod, Boston and Lake Placid and watching her compete individually and with her synchronized skating team. In her spare time she likes to decorate cakes and enjoys doing her family’s genealogy. She has also recently taught her son, Hunter, to drive this year!

It is our pleasure to announce Bryan McLellan as a Solutions Architect to our Albany marketplace. In his position, Bryan will specialize in the design and implementation of business solutions. Previously, Bryan was the Director of Educational Services at Hope House. Prior to that, he was their Educational Coordinator, Teacher, and coach for JV baseball and ran the Varsity baseball program. Bryan received his Master’s Degree from SAGE Esteves Graduate School and earned his Bachelor’s Degree from SUNY Plattsburgh. Bryan has a very active lifestyle. He lifts and runs daily and enjoys playing sports, hiking, snowboarding, golfing, fishing, and wakeboarding. He also enjoys playing the guitar, reading and mediation. Bryan and his family are native to Upstate New York with connections from Buffalo to Albany.

We are proud to honor Jeff Coad as our Employee of the Year receiving the Carol Usherwood Award! Jeff has been with Usherwood for 34 years and serves as our Field Service Manager for the Syracuse market. Jeff is easily one of the most respected technical advisors in the industry. In 2017, Jeff received our Service Technician of the Year award and he is consistently nominated year after year to be Employee of the Year by his peers and it is clear to see why. He is extremely knowledgeable, the definition of dependable: trustworthy and reliable, and he gives his all for the company every day. He lives Usherwood's core values and is a true role model to all of its employees.

We are proud to honor Brett Pitman as our Service Employee of the Year receiving the Bob Coad Award! Brett recently celebrated his 21st anniversary with Usherwood as a Senior Field Service Technician. Look familiar? Brett was also this year's winner of the Bobby Orr Award. Brett is a wealth of knowledge and he is always willing to share it with others. Even when he is at his busiest, Brett takes the time to reach out and assist over the phone or let you know when he can come and rescue you. He is reliable, good-humored, diligent, and just a real MVP.

We are proud to honor Terry Norris as our Sales Employee of the Year receiving the Charles I. Usherwood Award! Terry has been with Usherwood since 2014 as the Branch Manager to our Jamestown Office. Jamestown was a new territory for Usherwood and Terry has worked single handedly to get us established in that region. Terry had a record breaking year even in the midst of all that has transpired. With his incredible knowledge of the solutions we provide, his welcoming demeanor, and pride in his hometown; he has rightfully gained his client's trust and confidence. We are extremely fortunate to have Terry on the Usherwood team.

We are proud to honor Ron Striker as one of the Fiscal 2020 recipients of the Lifetime Achievement Award! Ron has been with Usherwood since 1997 as a Senior Field Service Technician. Ron has been the recipient of our Bobby Orr Award two years in a row which is given to the employee with the best first call effectiveness. This means that Ron is able to diagnose a problem and get our clients up and running within a single visit. He takes the time to make sure our clients understand what he repaired and gives them tips that will help them in the future. His friendly attitude and willingness to teach along with his incredible expertise makes Ron a valuable asset to our team!