On Friday, October 11th, Usherwood Office Technology celebrated the end of the technology provider’s fiscal year. In the kickoff conference, Usherwood employees from across the Northeast gathered at Turning Stone Resort in Verona, NY to recap the fiscal year 2024 and network with colleagues.
A Year of Expansion & Growth
During 2024, Usherwood hired 25 new employees across the Northeast, saw record sales and growth generating $44.1 million in revenue, and opened an additional office in Plymouth, MA. As the leading regional provider of IT solutions, managed print, cloud communications technology, and security solutions in the Northeast, Usherwood has big plans to continue this growth in the future.
Usherwood also had a great year for client service and satisfaction, further pushing forward our mission to offer exceptional client experiences. Our Net Promoter Score, a loyalty metric derived from customer reviews, was 92.54 for 2024, beating giants such as T-Mobile with a score of 82 and Amazon with 73.
Usherwood is also proud of an average call wait time of 5 seconds, and 85 tickets closed per day on average by the Technical Service Center and Client Services teams.
Looking Back at a Turbulent 2024
With this historic year for Usherwood came some sad news as well, with the passing of beloved co-founder Charlie Usherwood Sr. in June 2024. Reflecting on his father’s legacy, Usherwood CEO Lou Usherwood had this to say:
“My dad was very proud of the company that he started and was close to many who are still here. He played an active part in the lives of his children, grandchildren and was boastful of his four great grandchildren. He will be sadly missed.”
With over 7,000 clients and 157 employees to date, Usherwood’s mission is continually pushed forward by its committed employees that embody our philosophy of “whatever it takes”.
Innovation & Job Creation At the Forefront in 2025
Usherwood is looking towards the future of cybersecurity, compliance, and marketing, as Lindsay Usherwood spoke of the intersection of process and resiliency in these areas.
“The common thread is that without process, cybersecurity, compliance, and marketing can’t be successful. That in turn affects our ability to deliver the best possible service to our clients,” Lindsay said. “Heading into 2025, we must prioritize the creation of meaningful processes to elevate our clients to success.”
Looking ahead into 2025, Usherwood Office Technology has already moved forward in creating several jobs for local professionals across its served regions.
“ With the vast geography Usherwood covers in the Northeast, it is always special to have the entire team together to celebrate our success and look forward to the future. Our team should be extremely proud of the work accomplished this past year,” said Usherwood President Ken Stinson.
“We are in a position to experience explosive growth and plan to add 15 new sales professionals to the team in 2025. I am excited to see where the future takes us.”
About Usherwood
Headquartered in Syracuse, NY, Usherwood Office Technology Founded in 1976 as a small business technology store in Oswego, New York, Usherwood Office Technology has grown to have locations across the Northeast, with 10 offices in New York State and another eight across Vermont, New Hampshire, Connecticut, Rhode Island, and Massachusetts.
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