Usherwood Office Technology Receives 2023 World Class Service Distinction

Usherwood Office Technology, a Northeastern managed technology service provider, has recently earned World Class Service status from Satmetrix. This list is created using average net promoter scores (NPS). To make the list, companies must score at least a 70/100.

Headquartered in Syracuse, NY, Usherwood has branches spanning six states, and serves over 7,000 clients residing in New York State, Massachusetts, Vermont, Connecticut, New Hampshire, and Rhode Island. Ratings were collected from clients across the Northeast to compile an NPS of 90.69 out of 100 for 2023.

Beating out giants such as Amazon with a score of 83 and Apple with 61, Usherwood has solidified itself as a leading technology provider.

NPS data was collected from thousands of Usherwood client surveys. The surveys simply asked “How likely are you to recommend us to a friend or colleague?”, and 2,074 responses resulted in overwhelmingly positive feedback from clients.

Usherwood values exceptional, best-in-class service for clients. Through investing in employees as their greatest assets, the managed service company fosters a supportive atmosphere and a “whatever it takes” mindset for its customer service professionals. Whatever the challenge, Usherwood employees always go above and beyond expectations to deliver the best client experience in the industry.

“Our 47 years of delivering IT solutions to our clients has allowed us to create a stable foundation for our clients to build their business upon. In short, they trust us. We are extremely grateful for our clients across the Northeast for choosing Usherwood to be their provider of IT solutions, and we hold their trust in us very dearly.” 

- Lou Usherwood, CEO of Usherwood Office Technology